BATTISTO, D.; FRANQUI, D. A Standardized Case Study Framework and Methodology to Identify "Best Practices”. ARCC Conference Repository, [S. l.], 2014. DOI: 10.17831/rep:arcc%y195. Disponível em: https://www.arcc-repository.org/index.php/repository/article/view/195. Acesso em: 16 apr. 2026.